Need a hand?
Most questions are answered below. If yours isn't, write to us — a person reads every message, and we usually reply within one working day.
Signing in
I'm not receiving the SMS code
Codes can take a minute on a busy network. Check the number was entered with the country code (Zambian numbers start +260), make sure you have signal, then tap Resend. If it still doesn't arrive, sign in with Google or Apple instead, or write to us and we'll sort it out.
Can I use ExamPass without a phone number?
Yes. Sign in with Google or with Apple. Staff at partner schools have a separate email sign-in.
Access codes
Where do I get a code?
From your school or from an ExamPass agent in your area. ExamPass is not sold directly in the app — a code is what unlocks your grade's content.
My code won't redeem
Codes are one-time and grade-specific. Check it hasn't already been used, and that it matches the grade on your profile. Type it exactly as printed — the letter O and the digit 0 are easy to mix up. Still stuck? Send us the code and we'll look it up.
When does my access run out?
Open Settings and look under your profile — the expiry date for your current access is shown there.
Studying offline
How do I use ExamPass without data?
Download a subject while you have a connection — on Wi-Fi or a bit of data — and it stays on the phone. Practice, marking and explanations all work with no signal. Your results sync the next time you're online.
ExamPass is using too much space
Go to Settings → Storage. It shows what each subject is using, and you can clear any of them in a tap. Clearing does not lose your progress — that lives on your account.
Sharing a phone
Two children, one phone
That's expected, and ExamPass is built for it. Add each learner as a profile and switch between them from the avatar at the top of the home screen. Each keeps their own grade, progress and revision schedule.
The tutor
Why won't the tutor answer?
The tutor needs a connection, and it needs consent from a guardian or school — you'll be asked once, in Settings. It also deliberately explains the step you're stuck on rather than giving the final answer.
Account and data
Delete my account
Write to hello@exampass.app from the email on the account, or with the mobile number you sign in with. We remove the account and its study history within 30 days. See the Privacy Policy for the detail.
Change grade
Your grade is tied to the access code you redeemed. If you were entitled to the wrong grade, contact the school or agent who issued it, or write to us.
Schools and agents
Distributing ExamPass, ordering code packs, or tracking your learners' progress? Start at Schools or Agents, or email us directly.
Still stuck?
Tell us what happened, your grade, and the phone you're using. That's usually enough for us to fix it on the first reply.
Spout Technologies (Pty) Ltd · Support is in English · We reply within one working day.